RBI organizes client consciousness program at Sopore

Excelsior Correspondent
BARAMULLA, Mar 3: With a purpose to improve consciousness about client safety and grievance redressal mechanism accessible beneath Reserve Financial institution – Built-in Ombudsman Scheme, 2021, a Shopper Consciousness Programme was organised right here in the present day.
The programme was chaired by Ramesh Chand, RBI Ombudsman (RBIO) for Jammu & Kashmir and Ladakh.
In his keynote tackle, Ramesh Chand apprised the viewers about numerous steps taken by RBI in the direction of client schooling and safety together with alternate grievance redress mechanism, the Constitution of Buyer Rights, Inner grievance redress mechanism of regulated entities, and many others. intimately.
Thereafter, he defined intimately the shopper centric options of the Reserve Financial institution Built-in Ombudsman Scheme-2021 (RBIOS- 2021), Grievance Administration System (CMS) Portal, function of Central Receipt and Processing Facilities, Contact Centre of RBI, Toll Free quantity, and many others.
On the event, he knowledgeable the contributors about numerous methods of lodging complaints beneath RBIOS-2021 and inspired them to make use of CMS portal, which is the simplest and handy mechanism for lodging complaints.
He highlighted the necessity of adopting protected digital practices whereas availing digital monetary providers and shared numerous precautionary measures that should be taken whereas performing digital transactions. He cautioned the contributors about the usage of totally different modern strategies of digital frauds by the fraudsters and appealed to the contributors to keep away from the lure of such methods/gives.
Talking on the event, Zonal Head Imtiyaz Ahmad Bhat defined the Inner Grievance Redress Mechanism accessible in J&Okay Financial institution for the data and comfort of the contributors and in addition thanked RBI Ombudsman Workplace for conducting an consciousness initiative within the area.
The assembly was concluded with a quiz spherical for all of the contributors and winners of the quiz had been felicitated with engaging prizes.
Amongst others who graced the occasion included Sanjeev Sharma, GM J&Okay Grameen Financial institution, Cluster Head J&Okay Financial institution and different senior bankers, the programme witnessed in depth participation of round 250 clients of regulated entities of RBI.